Last updated: July 2026. This policy covers our instant-access digital downloads (nursing test banks and study guides).
Instant digital downloads — please choose carefully
Everything we sell is an instant-download digital file (PDF), delivered the moment your payment is confirmed. Because you get immediate access to the full file, all sales are generally final once a file has been downloaded. Please review the title, edition and ISBN-13 shown on the product page before you buy — or message us first and we will confirm exactly what you will receive.
When we WILL refund or replace
We will gladly put things right — a refund or a corrected file, whichever fits — if:
- The file delivered is the wrong edition or does not match what the product page described (for example, missing chapters or the wrong book);
- The file is corrupted, incomplete, or will not open, and we are unable to fix it;
- You were charged more than once for the same item, or charged for an order that was never delivered;
- Your payment went through but no download was delivered because of a technical problem on our side;
- You have not yet downloaded the file and ask us to cancel promptly.
What is NOT refundable
Because these are instant digital downloads, we cannot refund for:
- Change of mind after you have downloaded the file;
- Buying the wrong product or edition when the correct title, edition and ISBN were clearly listed — though we will always help you get the right file, and offer a discounted replacement where we can;
- Finding the same or similar material cheaper or free elsewhere;
- The material being harder than expected, or not matching your own instructor’s specific exam — a test bank is a study aid, not a copy of any live exam.
How to request a refund or replacement
Contact us within 7 days of purchase through our contact page (or email info@guiderstore.com) with your order number and a short description of the problem. We review every fair request and aim to reply within a couple of business days.
Processing
Approved refunds are returned to your original payment method, usually within a few business days of approval. If we send a corrected or replacement file instead, we will deliver it to the same email used for your order.
