Everyone has been having conversations since childhood, which is precisely why this subject is graded so carefully. Think Interpersonal Communication, 1st Canadian Edition by Isa N. Engleberg takes ordinary interaction apart into named processes — perception and attribution, listening types, self-disclosure, assertiveness, relational stages — and its questions ask you to apply the right label to a short exchange. Because several labels fit loosely, the students who do well are the ones who can say what distinguishes the concept from its neighbours, not the ones who found the chapter obvious.
Why this test bank helps
Sensing that a conversation went badly is not analysis; identifying the process that made it go badly is. Every item here comes with a written rationale that names the concept and marks its boundary against the nearest alternatives — attribution error against stereotyping, empathic listening against sympathetic responding, assertiveness against aggression — so you learn the discriminations the exam is built from rather than a list of definitions.
What’s inside
- Questions arranged chapter by chapter, so each week of reading corresponds to a defined block of practice.
- Multiple choice, true/false and short-answer items, including brief dialogue scenarios to analyze.
- A written rationale under every question, naming the concept and distinguishing it from similar ones.
- Coverage of the workplace and mediated-communication chapters that often appear late in the term.
- One organized PDF, downloadable as soon as checkout completes.
Topics covered
- Models and competence — transactional models of communication, communication competence and ethical interaction.
- Self and perception — self-concept, self-esteem, self-presentation, attribution processes and perceptual bias.
- Culture and diversity — cultural dimensions, co-cultures, and adapting interpersonal behavior across differences.
- Listening — the listening process, listening styles, barriers, paraphrasing and responding empathically.
- Verbal communication — language and meaning, abstraction, confirming and disconfirming messages, and supportive language.
- Nonverbal communication — kinesics, facial expression, proxemics, touch, paralanguage and nonverbal congruence.
- Conflict and assertiveness — conflict styles, defensiveness, anger management and assertive rather than aggressive responses.
- Relationships — relational development and deterioration, self-disclosure, friendship, romantic and family bonds, and workplace relationships.
Who it’s for
Students in an interpersonal communication or human communication course using this Canadian edition — communication studies majors, and business, health sciences, education and social service students taking the course as a required communication credit.
How to use it (the right way)
Read the chapter, then analyze one real conversation from your week using its vocabulary before you test yourself; the scenario questions expect that transfer. Work a block closed-book, mark every item where two concepts seemed equally reasonable, and read all the rationales. This is a study aid. Use it in line with your institution’s academic-integrity policy — as preparation and self-testing, never as a substitute for the coursework or as material taken into a graded assessment.
Sample question (shows the format — your download contains the full set)
Q. A colleague arrives late to a meeting. You immediately conclude that she is disorganized, though when you were late last month you explained it as unusual traffic. Your reasoning illustrates:
- A. The fundamental attribution error
- B. Selective listening
- C. A self-fulfilling prophecy
- D. Emotional contagion
Answer: A. The fundamental attribution error is the tendency to explain other people’s behavior by their character while explaining our own by the situation, which is exactly the asymmetry described. B refers to attending only to parts of a message, and no message was being listened to here. C would require your expectation to change her behavior, which the scenario does not report. D describes the spread of an emotional state between people rather than a judgment about the cause of an action.
Edition & format
- Matches: Think Interpersonal Communication, 1st Canadian Edition, by Isa N. Engleberg (ISBN 9780205992836).
- Format: Digital PDF, delivered instantly after checkout.
- Access: Lifetime — re-download from your account whenever you need it.
Chapter order and numbering change between editions, and the Canadian edition differs from the US edition. Please confirm the edition and ISBN above match the book your course assigned before you buy.
Frequently asked questions
Is this the current edition? This set is prepared against the 1st Canadian Edition specifically. If your syllabus names a different edition, choose that listing instead, because chapter coverage shifts between editions.
How do I receive it? The download appears on your order confirmation page and in your account as soon as checkout completes. Nothing is shipped and there is no waiting period.
Do all the questions include rationales? Yes. Every item carries a written explanation of the reasoning behind the answer, which is the part that turns checking into studying.
Is using a test bank allowed? As a study aid it works like any other practice resource. Follow your institution’s academic-integrity policy, and never take the material into a graded assessment.
More titles for this course are in Communication Test Banks.
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