At Guiders Store, we specialize in delivering digital products such as test banks, solution manuals, study guides, and eBooks. Since our products are delivered electronically, there are no physical shipments involved. Below is our detailed Shipping & Delivery Policy outlining how our digital products are provided to customers.
1. Digital Product Delivery
1.1 Instant Download After Purchase
- Once your payment is successfully processed, your digital product(s) will be available for instant download.
- You will receive a confirmation email containing a secure download link to access your purchased files.
- In case you do not receive the email within 15 minutes, please check your Spam or Junk folder.
1.2 Email Delivery (Backup Method)
- If you experience any issues with the instant download, a backup copy of your purchased product will be manually sent to your email within 1–6 hours after purchase.
- Ensure that you provide a valid email address at checkout to avoid delays.
1.3 Secure & Permanent Access
- Customers are advised to download and save their files immediately after purchase.
- For security reasons, download links may expire after a certain period. If you need access again, contact our support team at [Insert Email] with your order details.
2. Accepted Payment Methods & Order Processing
2.1 Secure Payments
We accept payments via:
✅ Credit/Debit Cards (Visa, MasterCard, American Express)
✅ PayPal
✅ Other secure payment gateways as listed at checkout
- All transactions are securely processed and encrypted for customer safety.
2.2 Order Verification & Processing Time
- Most orders are processed instantly, but in rare cases, our system may require additional manual verification to prevent fraudulent transactions.
- If manual verification is required, order processing may take up to 12 hours.
3. Common Delivery Issues & Solutions
3.1 Didn’t Receive Your Product?
If you do not receive your purchased file within the promised timeframe, try the following:
✅ Check your Spam or Junk folder in your email.
✅ Ensure that you provided the correct email address at checkout.
✅ If the issue persists, contact our Customer Support Team at 📧 info@guiderstore.com with your Order ID.
3.2 Corrupted or Incorrect Files?
- If your file is corrupted, incomplete, or incorrect, contact us within 24 hours of purchase.
- We will provide a replacement file at no additional cost.
4. Refund & Replacement Policy
Since we offer digital products, we maintain a strict no-refund policy unless:
✅ You received a wrong file or incorrect product
✅ The downloaded file is corrupted and cannot be replaced
If your issue qualifies for a refund or replacement, please review our Refund Policy for further details.
5. Compliance with Google Merchant Center & Marketplaces
- Our Shipping & Delivery Policy complies with Google Merchant Center requirements for digital product sales.
- Since we sell electronic goods, the shipping time is immediate unless there is an issue with payment verification.
- We ensure accurate product descriptions and clear refund & return policies to meet compliance standards for Google Shopping Ads and other marketplaces.
6. Contact & Support
For any questions regarding Shipping & Delivery, feel free to contact us:
📧 Email: info@guiderstore.com
💬 Live Chat: Available on our website during business hours