Guiders.Store prioritizes customer satisfaction above all else. The return policy in place aims to provide customers with a clear understanding of the procedures involved in returning products. Customers are encouraged to review the following information to ensure a seamless shopping experience:

1. Eligibility for Returns:

Customers are granted a return window of 14 days from the date of product delivery. This timeframe allows customers to inspect the product and determine if it meets their expectations. To qualify for a return, the item must remain unused, in its original packaging, and in the same condition as when received.

• All sales are final. We do not accept returns or refunds on digital products once the order is completed.
• If you receive a defective or corrupted product or file, you may request a replacement within 2 days of purchase.

2. Non-Returnable Items:

Certain items fall under the non-returnable category due to reasons such as hygiene, safety, or regulatory compliance. Customers are advised to refer to the website or contact customer support for a comprehensive list of non-returnable items. The same has been mentioned on each product page as well.

3. Return Process:

Customers can initiate a return by logging into their accounts. Within the order containing the relevant item, a return request can be submitted. The same can be submitted through an email request as well, by mentioning the order number. The request can be initiated from the same email used during the payment. Once received, the dedicated team will review the request and provide further instructions.

If you experience any issues with your digital download, please follow these steps:

1. Contact Support: Email our support team at info@guiderstore.com within 2 days of purchase with:
   • Your order number
   • A brief description of the issue
2. Resolution: Our team will review your request and provide a replacement file if the issue is verified.

4. Return Shipping:

Returns prompted by product defects or errors on the company’s part will have return shipping costs covered by Guiders.Store. For returns due to other reasons, such as a change of preference, customers are responsible for the return shipping fees.

5. Refund Process:

Upon receipt of the returned item, it will undergo a meticulous inspection to verify its eligibility. After a successful inspection, the refund process will be initiated. Customers can expect the refund to reflect within 7 business days, credited to the original payment method used during the purchase.

6. Exchanges:

Customers seeking different sizes, colours, editions or other variants should follow the return process. Subsequently, they can place a new order for the desired item, as direct exchanges are not offered.

• Exchanges are not available, as all products are digital downloads.
• If you mistakenly purchase the wrong product, we recommend reviewing product details carefully before buying.

7. Damaged or Defective Items:

In cases of receiving damaged or defective items, customers are encouraged to contact customer support within 2 days of receiving the product. The support team will promptly assist in addressing the issue.

8. Cancellation Policy:

For customers who change their minds, the option to cancel an order is available before it is shipped. Once the order is shipped, the standard return policy applies.

Orders cannot be cancelled after purchase, as digital products are delivered instantly.

9. Contact Information:

Customers with inquiries, concerns, or requiring assistance regarding returns can reach out to the dedicated customer support team via the 24X7 Live Chat facility.

For any concerns, please contact our support team at:
📧 Email: info@guiderstore.com

Guiders Store reserves the right to update this policy at any time, with changes reflected on this page.

It should be noted that the return policy is subject to updates, with any changes promptly communicated on the website. Guiders.Store expresses gratitude for customers’ trust and remains committed to providing a seamless and enjoyable shopping experience.

You can visit our store at Guiders.Store.

For inquiries, please contact our customer support team via the 24/7 Live Chat facility.

Last Updated: 01-01-2025